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    Frequently Asked Questions and Answers

    Forum Details
    Title Exchange, Refunds and Product Defects
    Posted by PYGMALION (ip:)
    • Date 16.01.05 18:13:22
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    Normally, all orders go into production within a few days of verification of payment (or after the end of an ordering period for bodies).

    Please be informed that it is difficult to exchange or fully refund your order once the production process has started. 

    Every production process costs money and great manual effort thus we will only be able to refund 70% of the purchase price if the order is cancelled within 2 WEEKS of payment.

    AFTER 2 WEEKS from the payment date, we will not refund or exchange your order. Please place orders after careful consideration.

     


    Product Defects:

    If you have found a proper defect (as defined in ‘Skin color guide & Damages in processing’ article) please post an inquiry on the Q&A board with a specific description of the defect and CLEAR PICTURES of the defect within 20 DAYS of receiving your order to ensure a speedy and accurate resolution. Defects resulting from customer negligence and/or misuse may cause extra fees and we reserve the right to refuse any service.

    Any products shipped to use without an inquiry post will be refused and sent back so please make sure to inquire beforehand.




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