Product Details

When purchasing a body, ordering of color specification of the eyes will need to be made together. 

Please include the color in the ‘order memo’ or in the Q&As. 

A more similar color can be produced if you provide a color code or the paint color. 

(However, as it is done manually, a perfect match may be difficult.)

Payment

Shipping

• Shipping Method : Parcel Service
• Shipping Area : A Region.
• Shipping Cost : International Shipping Fee
• Shipping Time : 30 - 60 days

• - The product you have ordered will be sent out after payment is verified. However, according to the product type, delivery may be slightly delayed. – In the case of dolls, they will go into production after payment/deposit is verified, and delivery will take around 30 business days for heads, and around 50 business days for main bodies. Separate to the expected delivery date, the delivery company’s delivery duration may differ by region.
  

  
  

  - Customs and Duties
  
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. 

Returns & Exchanges

Cases in which exchange or refund is possible
– Within 7 days of receipt in cases where the product or service you’ve received is different or carried out differently to the displayed·advertised content (by standard of the delivery completion date)

Cases in which exchange or refund is impossible
- As a made-to-order product, please make careful purchases as exchange or refund due to a simple change of mind is impossible once the product has gone into production.
- Cases in which items are destroyed or damaged by reasons for which the customer is responsible. However, this excludes cases in which the packaging, etc., is damaged while trying to check the product’s contents
- Cases in which the product’s value is markedly reduced due to the customer’s use or consumption
- Cases in which the exchange or refund request period has passed.
- Cases in which the packaging of replicable items, etc., is damaged
(For further details please refer to the Q&A board.)
※ In cases of exchange or refund due to defect, Pygmalion will bear the delivery fee.

Product Inquiry